Contact Us

Feel free to contact us anytime about anything.

We're a very small team and therefore it's difficult for us to be as responsive as we would like. We'll do our best, however please allow up to 2-3 business days for an answer if the matter is complex

Check our popular topics

  • How can I contact you?
  • Please use our contact form, or write to us at hello@shileo.com
  • Where are you guys located?
  • In beautiful Berlin, Germany
  • How does konjac / glucomannan help with weight loss, as well as contribute to the maintenance of normal blood cholesterol levels?
  • According to Commission Regulation No. 432/2012 of the European Union, glucomannan aids weight loss and normalises blood cholesterol levels if taken in the amount of 4g a day, in three 1g (minimum) portions each. It's important to consume it with plenty of water to ensure the substance reaches the stomach.
  • How do I place an order?
  • Click on "All products" in the top bar, and via the drop down fields select the amount of each product you need. Then click on the little "bubble" at the bottom right of the screen to access the cart & payment page.
  • How does your subscription model (monthly shipping) work?
  • Upon signing up, you'll be a member of our oh-so-cool konjac club. Every month you'll receive as many pouches of konjac noodles and konjac rice as you requested. From the moment you sign up, you'll get a package monthly for an unlimited amount of time, automatically renewed unless you tell us otherwise. We ask you to cancel your subscription at least 1 week before the end of the month. To do so, simply drop us an email at hello@shileo.com
  • Click here to see the full FAQ

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